Call us0121 550 4151 Home Property
Request a

Tenant Information


Frequently asked questions and Tenant Information

"We were delighted with the outcome - the professional service, clear advice and friendly manner of all the staff was first class. "

Gervase Cox

To reserve a property a holding deposit will be taken. The holding deposit will be the equivalent of 1 weeks rent of the property applied for. Holding deposits are non-refundable in the event that the tenant fails the reference or fails to complete references within 14 days of request. The holding deposit will be refunded in the event that the landlord withdraws acceptance of the tenant or fails to respond within 14 days themselves.

Only a few charges are acceptable to tenants. They are as follows:

Lost Keys:
Should keys be lost a charge for administration by Bloore King & Kavanagh Staff will incur a charge of £15 per hour. Any charges for contractor ie: locksmith or similar will be the responsibility of the tenant to pay.
Late or Default Rent Payments:
Interest will be charged for late payment or default of rent payment over 14 days. Interest will be charged at 3% (three per cent) per day of the outstanding rent.
Changes or amendments to a Tenancy Agreement:
if you wish to amend or change anything within your current tenancy agreement a charge of £50 plus vat is applicable.

All prospective applicants will be asked to produce two forms of identification. One form of photographic ID such as a passport or a new style driving license and one proof of address such as a recent utility bill. If you are a non UK resident you must provide a copy of your passport. We are now required to carry out online electronic anti money laundering checks.

A deposit is taken of the equivalent to 5 weeks rent All deposits are placed with the ‘Deposit Protection Scheme’ (DPS) for the duration of the tenancy.

Under normal circumstances you will sign an Assured shorthold Tenancy (AST) In certain circumstances it may be relevant for a different type of tenancy to be signed.

Pets are only allowed to be kept at the property with the express permission of the landlord. Where a landlord agrees to accept a pet/s to be kept at the property an increase in the monthly rental will be levied for the entire term of the tenancy from £25 per month.

If a tenant has an issue with the property and the tenancy is managed by Bloore King & Kavanagh then we are there to help you get the problem resolved as quickly as possible. We have a range of plumbers, electricians, handymen and builders who we can call on for both standard maintenance work or emergency problems. We have a dedicated maintenance reporting system where tenants can report the issue called PropertyFile. When you move into your rented property you will be given an invitation to download the PropertyFile App. You will then be able to report any issues with your rented property anytime.

If the problem occurs out of our working hours and is of an urgent nature and cannot wait until our offices are open then we have an emergency call out arrangement as detailed below.

Our out of hours EMERGENCY call out number is as follows:

Trade 24/7:     0330 090 4247

**Please only call this number if it is a genuine emergency.

Bloore King & Kavanagh normal working hours are: 9.00am to 5.00pm Monday to Friday and 9.30am to 2.00pm on Saturday

Outside of our opening hours we would ask that tenants take all necessary precautions to limit any damage and in the event of an emergency call the out of hours number to prevent further damage. Please do not call directly and arrange any works during office hours or if it is not an emergency as we may not be authorised to pay the bill and you may be charged.

NB// If the issue is found to be a user/tenant fault or an out of hours call out is made and is NOT deemed to be an emergency situation the cost may be the tenants responsibility.


We are members of the Property Ombudsman

Client Money Protection

As a PROPERTYMARK protected agent we have client money protection via protertymark itself. For more details on our Propertymark conduct and membership rules you can click here.

You can view our CMP Certificate here.

Referral Fees

We refer clients, landlords, tenants and buyers to a number of companies/service providers for various reasons within the scope of our terms and in line with our business. It is your decision whether you choose to deal with any of the companies we recommend however you should be aware that some of these companies provide Bloore King & Kavanagh with a referral fee for recommending them.

Please find below an inclusive list of companies which provide Bloore King & Kavanagh referral fees along with the potential fee paid

Talbots Solicitors £120
Jordans Solicitors £60
George Green Solicitors £110
Medway Solicitors £175
IAMSOLD UK Auctions £100 (shopping vouchers)
GoodLord Utility Switch £12
Goodlord Insurance (various) £12
The Finance Family £150
Spire Landlords Insurance £28
Rent Gaurantee Insurance £30 (max)
Horderns Removals

£40 - £150 (max)

Waldrens Solicitors                £100                              
Vouch £variable (£50 max)


Our advertising maximises every possible opportunity to showcase your home to the market nationwide.

We advertise nationally on the country’s largest property portal Rightmove along with Zoopla, On the Market, Prime Location and our very own fully integrated website  We also advertise on various social media sites such as Facebook and Instagram.

Rightmove, Zoopla, On the Market and Prime Location are far the biggest property advertising websites in the country. This means that the interest levels dramatically increase your opportunity to sell for the very best price by placing your home in front of the biggest buying audience.

zoopla primelocation On The Market

Town Centre Location

Our highly visible Town Centre located window display will be a great place to show off your home. Over the years we have found a For Sale or To Let board erected outside the property an invaluable tool to gain interest and extra viewings.

Not only does it clearly identify the property but also may stimulate someone that had not previously considered a move.

Let Board Sold Board