0121 550 4151Even good landlords with good tenants sometimes receive complaints.
Here are some tips for handling complaints you might receive.
Be proactive
Ensure your property is in tip-top condition before each new tenancy and conduct mid-tenancy checks.
Listen
Take on board what your tenant has to say and reassure them that you’re taking their concern seriously.
Explain
If the issue relates to something that is not the responsibility of the landlord, explain this politely.
Be prompt
The more quickly a complaint is resolved, the smaller the problem it will be.
Communicate
Let your tenant know how and when you will address the problem. Follow up after repair work to ensure the issue has been resolved.
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